Question-asking Protocol is a technique used during usability testing sessions to elicit direct responses from test participants.
By using this technique you can ask dig deeper into participant responses instead of waiting for the user to stumble upon an area you want to focus on. Another benefit is that you also get valuable insight into the user's mental model by asking important follow up questions.
Examples of questions you could ask participants:
- Please tell me what you would expect to see when you click on this button?
- Can you tell me why this label doesn't match your expectations?
- How would you perform XYZ task on this page?
The question-asking protocol is an effective tool to uncover important details about a system. By using it you can save time and go directly to the information that is most important to you.